A. Airdog App does not support IPv6 network environment.
B. Make sure your Wi-Fi is in 2.4GHz.
C. The home Wi-Fi environment could be complicated. To verify if the smart control system is functional or not, you could use the hotspot on another phone instead of the home Wi-Fi to make a connection. The hotspot could simplify connection complexity and verify the hardware function.
D. We have finished the App and server migration. Please double check the label on the back of the unit, if it is a green matrix code, you are good to download the “Airdog Pro”App and connect. If it is a blue matrix code, please check whether your firmware is upgraded or not.