Return and Refund policy

 

What is your return policy?

You have thirty (30) days from the date you receive our products to contact us for a return authorization (RA) number to return the item for a 100% refund (exclude shipping fee). Make sure the products returned are in good physical condition (not physically broken or damaged). All accessories originally shipped with your order must be included with the return. If you were to open a dispute/claim regarding the order, the thirty (30) day return policy will not be applicable and will be null and void.

  • Any returned product that is damaged through customer misuse or is missing parts due to customer tampering¬†will result in the customer being charged a 50% fee.¬†
  • Any returned product that is damaged due to not adhering to return instructions will be liable for damage fees. Images will be documented and forwarded.¬†

If you would like to cancel your order while the item is in transit to you, all cancellation requests will be subject to a 15% cancellation fee.

Can I make a return past the 30 days?

We have a circumstantial extended return policy in place. If you would like to return your item within reason during the 60-day window, you will be subjected to a 25% restocking fee. During the 90-day window, you will be subjected to a 30% restocking fee. We will assess all extended return requests on a case-by-case basis. Those with reasonable circumstances will be notified of approval. Once approved, all requests for extended return will be subjected to the aforementioned restocking fee. There are no exceptions once past the 90-day window.

 

How to get the RA#?

If you need to return an item, follow the simple steps below:

  1. Call or email us within thirty (30) days of receiving the item to get your return authorization (RA) number.
  2. We will issue the RA# and ship the return shipping label to you and you'll need to pay for the return shipping cost.
  3. Once you receive the shipping label, please return the item (and any accessories included) in the original package. Include a note with the RA# and a brief description of the issue that caused you to return the item.

Returns should be sent to the address provided with your RA number. Once we receive the returned item, we will process the refund within 2-5 business days. 

What is your return address? 

Our return address is 154 Norton Ave. Barberton, OH 44203.

Shipping Damage Claims

We are proud of our products, but we can't control them during shipment. In some extreme cases, the item you receive may have gotten damaged during transportation, so you should always check the item immediately upon delivery to make sure it is in good condition.

If shipping damage happens, please send us a detailed description of the damage to support@airdogusa.com and we will provide you with the steps for submitting a shipping claim. 

Shipping Damage Claims later than 14 days from receipt of the product will not be considered.