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Letter of Medical Necessity provided (typically $25+) free of charge.
Letter of Medical Necessity FAQs
Below are common questions related to your Letter of Medical Necessity.
What is a Letter of Medical Necessity?
Why do I need to provide Airdog with health information?
Do I need to do anything with my Letter of Medical Necessity?
Help! I mistakenly entered my name and/or date of birth and need to get an updated letter. Who can I reach out to?
The date on my Letter of Medical Necessity is one day different from my receipt.
My FSA says I need a product name, NPI number, other info added to my Letter for approval.
Help! I did not receive an itemized receipt and/or Letter of Medical Necessity from Flex. What should I do?
HSA/FSA reimbursement questions
Below are common questions related to the reimbursement process of your HSA/FSA claims
My HSA/FSA claim was denied. What should I do?
Can a customer purchase a product now and apply for FSA reimbursement in the next calendar year?
Can old (non-Flex) customers use their order confirmation email to apply for HSA/FSA reimbursement?
General HSA/FSA FAQs
Below are common questions related to HSA/FSA payments.
What is Flex and what is their relationship with Airdog?
How do I pay with my HSA or FSA card?
What if I don’t have my HSA/FSA card available?
Why can’t I see Flex as a payment method?
Why is my HSA/FSA card being declined?
I submitted my Flex itemized receipt for reimbursement and my FSA requires more information.
Help! I didn’t receive an email from Flex with my itemized receipt and/or letter of medical necessity. What should I do?
I would like to use multiple HSA/FSA cards to pay for an item. Can I do that?
My purchase receipt from Airdog has a different number than what my FSA was charged. How can we resolve it?
Is sales tax covered by HSA/FSA funds, or is it treated separately?