The fan went out after about 3 or 4 years of owning my Airdog X5 which was purchased through an Indiegogo project and I was an early adopter. I contacted customer service and they took care of it at a very reasonable cost and they even replaced the display at no additional charge. I am very happy with my Airdog X5 as well as with their customer service.
I am returning this item cause I couldn’t connect to wi-fi and I didn’t like smell it produces when it’s on
Thank you for the warranty fix on my airdog x5. It would be nice to know what the issue was but the service was awesome