FREQUENTLY ASKED QUESTIONS

BENEFITS

Why should I choose Airdog X5 instead of traditional HEPA air purifiers?

Why it is important to filter the ultra fine particles?

Does Airdog X5 remove volatile gases, such as Formaldehyde, Benzene, etc.?

SAFETY

I am concerned about the product safety, may I know more details?

Airdog X5 uses high voltage inside, is it safe for home use?

COST

Is Airdog X5 energy-saving and eco-friendly?

Does owning an Airdog X5 require any maintenance fees?

AQI DISPLAY

How do I know that my air purifier is cleaning the air?

What is the number displayed on Airdog X5 and what does it mean?

Why is the AQI display abnormal on the LCD screen? It displays, "-C-" or "9XX" instead of digits?

Why isn't the AQI display changing numbers?

CLEANING

I heard a "cracking" or "zapping" noise inside the unit - Is that normal?

When should I do a full cleaning cycle?

Can I clean my Airdog X5 by putting the whole unit in the dishwasher?

How can I confirm that the collecting plates are fully dried?

Why does my Airdog X5 begin to make noise or restart after a full cleaning cycle?

How to remove the "-C-" from the display screen after the unit is cleaned?

APP

Why does the Airdog App connection fail?