Carrie T.
After two years of 7x24 use and periodic cleaning, it took only one dishwasher cycle to ruin the original filter which emitted horrible odors and while fully dried made clicking/ticking noises. Our call to support concluded with the recommendation to replace the catalytic carbon filter which took 3 weeks for delivery. That did not resolve the problem. We decided to replace the metal filter - this time delivery was a bit quicker at one week.
We love the X5 and with two new replacement parts, we feel the X5 is like new again. Bottom line: do not clean the metal filter in a dishwasher, no matter how tempting.
